MOST of us have got pretty high standards when it comes to spending our hard-earned cash on hotels.
We want a good deal, decent accommodation, service and meals and we don’t want excuses. It doesn’t matter if there is building work going on in the hotel; if they are charging the same rate, we expect the same standard of everything (and preferably without noise early in the morning and late at night).
Personally, I think hotels have improved generally in the last 10 years and very specifically in the last couple of years. I put this down to TripAdvisor and other comment platforms.
Now that many of us automatically go to TripAdvisor before booking holidays and hotels and check other travellers’ experiences, there is more pressure on all establishments to deliver as promised.
It’s always amazing that hotels that get poor reviews don’t answer their critics. Even if it’s only to make an apology and promise things will improve, it just seems poor business sense (and a bit rude) to just ignore the bad review and let it stay there quietly poisoning the minds of other would-be travellers.
It is possible to discover genuine gems on TripAdvisor – places you’ve never been to or thought of visiting. You find out what really annoys travellers and what pleases them and engage with what they have to say.
The rise in standards of hospitality training is another great influencer in this. These days, and for a while, accredited training has been much more widespread.
This not only gives hotels something to boast about but offers customers a basic yardstick to expect and insist on before booking. Add to that a sensible pricing system and the opportunity to enjoy deals sometimes and you have the perfect recipe for a hotel’s success.
Forget Fawlty Towers forever!